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I'm surprised that you found the store in that condition. The whole store is humidified and it's pumped out of the ceiling near the back of the store. It wouldn't make up for the door being open, but I've never known the sticks to be cracked or splitting.
I'm sure if you fired off a message to Jonathan who owns the store, he'd answer any questions you have and help clarify problems.
Every time I've shopped there it's be excellent and the prices are reasonable, selection is always evolving and the atmosphere is great.
I've never been to a B&M that has a walk in humidor, so I'm biased on this one, but have been to them that have different display humidors that are glass faced.
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